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Contact Information

Have questions about our products and services? Fill out this form and we'll reach out to you with answers.


Time-sensitive requests should not be sent through our contact form. Please call (866) 665-2500 to speak with a customer service representative.

Stop payment requests, wire transfer requests, lost ATM/Debit Card notifications, lost passbook notifications and electronic transaction disputes WILL NOT BE ACCEPTED if sent via email or this contact form. Please call (866) 665-2500 if you require assistance with these matters.

Address, Hours and Phone Numbers

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638 Main Street
Melrose, MA 02176

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Find a SUM ATM near your home, work, school or while traveling.

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Lobby & Drive-up Hours

Monday – Thursday: 8:00 am – 4:00 pm
Friday: 8:00 am – 7:00 pm
Saturday: 8:30 am – 12:30 pm

Holiday Hours

Our office will be CLOSED in observance of the following holidays:

Monday, January 1, 2018 - New Year's Day

Monday, January 15, 2018 - Martin Luther King, Jr. Day

Monday, February 19, 2018 - Presidents' Day

Monday, May 28, 2018 - Memorial Day

Wednesday, July 4th, 2018 - Independence Day

Monday, September 3, 2018 - Labor Day

Monday, October 8, 2018 - Columbus Day

Monday, November 12, 2018 - Veterans' Day (Observed)

Thursday, November 22, 2018 - Thanksgiving Day

Monday, December 24, 2018 - Christmas Eve - Early Closing (TBD)

Tuesday, December 25, 2018 - Christmas Day

Monday, December 31, 2018 - New Year’s Eve - Early Closing (TBD)

Tuesday, January 1, 2019 - New Year’s Day

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Phone Numbers

Main Office: (866) 665-2500

Activate your ATM/Debit Card for international use:
1-866-665-2500

Report a Lost or Stolen ATM/Debit Card:
1-800-264-5578*

Melrose Online Banking Support: 1-866-305-3616

Telephone Banking: (866) 4-Melrose

*You can also use this number if you have become a victim of a phishing or spoofing scam and have unwittingly provided your account number and PIN.

Lost or misplaced cards can be deactivated instantly through Online Banking or our Mobile Banking App.

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Get To Know Us

Learn about our past and our focus on the future.

Our History / Officers & Directors

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Community Involvement

Our community is at the core of all that we do.

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News

Stay up-to-date with the latest bank happenings.

Articles / Press Releases / Alerts

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Careers at Melrose

Take the next step in your career and join our team.

Apply Today

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Customer Service

Explore our collection of helpful links.

Get Help

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Melrose Bank Foundation

We are committed to meeting the needs of our growing community.

Learn More