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Contact Information

Have questions about our products and services? Fill out this form and we'll reach out to you with answers.

Time-sensitive requests should not be sent through our contact form. Please call (866) 665-2500 to speak with a customer service representative.

Stop payment requests, wire transfer requests, lost ATM/Debit Card notifications, lost passbook notifications and electronic transaction disputes WILL NOT BE ACCEPTED if sent via email or this contact form. Please call (866) 665-2500 if you require assistance with these matters.

Address, Hours and Phone Numbers

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638 Main Street
Melrose, MA 02176

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Find a SUM ATM near your home, work, school or while traveling.

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Limited Drive-Up Hours

Monday – Saturday: 8:30 am – 12:30 pm

Our lobby is currently closed.
Visit our Coronavirus Updates page for more information.

Holiday Hours

Our office will be CLOSED in observance of the following holidays:

Labor Day (9/2/19)

Columbus Day (10/14/19)

Veterans’ Day (11/11/19)

Thanksgiving Day (11/28/19)

Christmas Eve (closing at 1 pm)

Christmas Day (12/25/19)

New Year’s Day (1/1/20)

MLK, Jr. Day (1/20/20)

Presidents’ Day (2/17/20)

Memorial Day (5/25/20)

Independence Day (7/4/20) 

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Phone Numbers

Main Office: (866) 665-2500

Activate your ATM/Debit Card for international use:

Report a Lost or Stolen ATM/Debit Card:

Melrose Online Banking Support: 1-866-305-3616

Telephone Banking: (866) 4-Melrose

*You can also use this number if you have become a victim of a phishing or spoofing scam and have unwittingly provided your account number and PIN.

Lost or misplaced cards can be deactivated instantly through Online Banking or our Mobile Banking App.

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Get To Know Us

Learn about our past and our focus on the future.

Our History / Officers & Directors

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Community Involvement

Our community is at the core of all that we do.

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Stay up-to-date with the latest bank happenings.

Articles / Press Releases / Alerts

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Careers at Melrose

Take the next step in your career and join our team.

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Customer Service

Explore our collection of helpful links.

Get Help

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Melrose Bank Foundation

We are committed to meeting the needs of our growing community.

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