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November 3, 2008
Melrose, MA — Melrose Bank reported that fraudulent emails bearing the bank's name and website design have been circulating in attempt to solicit private banking information. While there have not been any security breaches at Melrose Bank, the bank urges customers to not respond to these emails and to exercise caution in providing any personal information when not on a secure website (secure sites are identified by https:// at the start of the URL language and a padlock icon on the page). Melrose Bank will never ask for a customer’s personal identification number (PIN). In order to protect your financial security, this information should never be shared with anyone.
Reported fraudulent emails include a survey offering a $150 credit to your account and others seeking to gain MasterCard and online banking information. These spoofed email attacks attempt to send email recipients to web pages that look identical to the Melrose Bank website but are not legitimate. The bank has worked with authorities and web providers to bring down these imitation links, but continue to warn of the ongoing nature of these scams. If contacted by an unsolicited email, phone call or text message it is wise to contact your bank directly to protect your accounts and to assist in stopping these cyber-crime attacks.
If you have any questions about the security of your accounts or about phishing in general, please contact the bank at (781) 665-2500. Feel free to visit the Melrose Bank website at www.melrosebank.com to find articles on protection against phishing attacks and identity theft. In addition, the FDIC recently published an alert on phishing scams involving financial institutions in the news. To access this resource, please visit http://www.fdic.gov/news/news/SpecialAlert/2008/sa08205.html.
Founded in 1890, Melrose Bank is an independent, mutually owned community bank dedicated to providing financial resources and support for the community it serves in Melrose. Products and services include full-service banking, residential mortgages, consumer loans, retirement plans and investment services. All deposits are insured in full by the Federal Deposit Insurance Corporation and Share Insurance Fund.
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